Grebcon Limited

Privacy policy

Privacy Policy

This privacy policy explains how Grebcon Ltd collects, uses, stores, and protects personal information when you visit our website, contact us, ask for a quote, or use our building and renovation services.

Last updated: May 2026

Who We Are

Grebcon Ltd provides building, renovation, extension, kitchen fitting, bathroom fitting, loft conversion, fencing, and hardscaping services in Milton Keynes and the surrounding areas.

For the purposes of UK data protection law, Grebcon Ltd is the data controller for the personal information we collect and use.

Personal Information We Collect

We may collect personal information when you contact us through our website, by phone, by email, through social media, or in person.

The information we collect may include:

  • Your name
  • Your email address
  • Your phone number
  • Your property address or project location
  • Information about the building work, renovation, or service you are interested in
  • Any photographs, documents, plans, or details you choose to send us
  • Website usage data, such as pages visited and how people interact with the site

How We Use Your Information

We use personal information to respond to enquiries, provide quotes, arrange site visits, manage projects, communicate with customers, and improve our services.

We may use your information to:

  • Respond to your enquiry
  • Prepare and send quotes
  • Arrange appointments or site visits
  • Carry out agreed building or renovation work
  • Keep records of work completed
  • Send project related updates
  • Manage invoices, payments, and accounts
  • Improve our website, services, and customer experience
  • Meet legal, tax, accounting, and insurance requirements

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases.

Contract

We may use your information where it is needed to provide a quote, arrange work, manage a project, or deliver services you have asked us to carry out.

Legitimate Interests

We may use your information where it is reasonably necessary for running our business, responding to enquiries, keeping records, improving our services, and protecting our legal position.

Legal Obligation

We may need to keep or share certain information to meet legal, accounting, tax, insurance, health and safety, or regulatory duties.

Consent

Where we rely on your consent, such as for certain types of marketing or non essential cookies where consent is required, you can withdraw that consent at any time.

How We Share Your Information

We do not sell your personal information. We may share information only where it is necessary for the proper running of our business, delivery of our services, or compliance with the law.

We may share relevant information with:

  • Subcontractors and tradespeople involved in your project
  • Suppliers where materials or deliveries are needed
  • Professional advisers, such as accountants, insurers, or legal advisers
  • Website, email, hosting, or IT service providers
  • Payment, invoicing, and accounting service providers
  • Local authorities, building control, or regulators where required

Where we use trusted third party service providers, we expect them to protect your personal information and only use it for the purpose we have agreed with them.

How Long We Keep Your Information

We keep personal information only for as long as we reasonably need it. This depends on the type of information, why it was collected, and whether we need to keep it for legal, tax, insurance, accounting, or dispute related reasons.

Enquiry information may be kept for a reasonable period so we can follow up and manage potential work. Customer, project, invoice, and payment records may be kept for longer where needed for business records, tax, insurance, or legal purposes.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This may include secure systems, password protection, limited access, reputable service providers, and sensible record keeping procedures.

Cookies and Website Tracking

Our website may use cookies and similar technologies to make the site work properly, improve performance, understand how visitors use the site, and support our marketing.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may be used only where they are allowed by law or where suitable consent has been obtained.

You can usually manage or block cookies through your browser settings. If our website uses a cookie banner or consent tool, you can use it to manage your preferences.

Analytics and Website Performance

We may use analytics tools to understand how visitors find and use our website. This helps us improve the site, see which pages are useful, and understand general website performance.

Analytics information is usually grouped together and does not directly identify you. Where analytics tools involve cookies or similar technologies, we handle these in line with applicable UK privacy and cookie rules.

Contact Forms and Enquiries

When you complete a contact form, send us an email, call us, or message us, we use the information you provide to respond to your enquiry and deal with your request.

Please avoid sending unnecessary sensitive personal information through our website forms. If we need specific details for a project, we will ask for them directly.

Photographs and Project Images

We may take photographs of completed or ongoing work for project records, portfolio use, website content, or social media.

We will take care not to publish personal information unnecessarily. If a photograph clearly identifies you, your family, or private details inside your home, we will seek appropriate permission before using it publicly.

Marketing

We may contact existing or previous customers about similar services where this is allowed by law and where it is reasonable to do so. You can ask us to stop sending marketing messages at any time.

We will not sell your details to third parties for marketing.

Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Ask for your information to be transferred where this applies
  • Withdraw consent where we rely on consent

These rights do not apply in every situation. If you contact us about your rights, we may need to verify your identity before responding.

Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content, or security of third party websites. You should read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business, website, legal requirements, or how we use personal information.

The latest version will be published on this page.

Contact Grebcon Ltd

If you have any questions about this privacy policy or how we handle personal information, please contact us.

Business name: Grebcon Ltd
Email: Glenn.richardson320@iCloud.com
Telephone: 07950 187817
Address: Plum Park Lane, Paulerspury, Towcester, NN12 7NN, United Kingdom

This privacy policy is provided as a practical template for a UK business website. It should be checked against the exact tools, forms, cookies, plugins, marketing systems, and working practices used by Grebcon Ltd.